FEI SUCCESS STORIES
National Disaster Medical System (ndms)
The Department of Health and Human Services’ (HHS) National Disaster Medical Systems (NDMS) is tasked with responding to all national disasters, federal emergencies, national security events, and aiding efforts that require federal support. To respond effectively when disaster strikes, NDMS requires highly durable and technically reliable health and human service systems to ensure that first responders deployed during an emergency have access to critical decision support solutions, to meet the critical needs of displaced victims of natural disasters.
The Office of the Assistant Secretary for Preparedness and Response (ASPR) selected FEI Systems to provide essential maintenance and support for critical IT systems that support our nation’s emergency preparedness efforts by enabling the delivery of emergency medical care during public health threats, medical emergencies, or natural disasters.
FEI has supported NDMS during some of the major disasters and events over the last four years, including Hurricane Sandy (2012), UN General Assembly (from 2012, to present), White House National Security Summit (2015), as well as the DNC and RNC (2012 and 2016). FEI also contributed to a six-month pilot of the national postal model for anthrax countermeasures, which was to establish federal capabilities for the timely provision of medical countermeasures following a biological attach within the US.
FEI’s help desk operation expanded to provide 24×7 coverage for over 30 days to support the emergency deployment teams in the regions affected by Hurricane Sandy. FEI’s system supported over 1,200 HHS First Responders and the tracking of over 6,000 patients entered and treated through the system. Hurricane Sandy was the largest support mission ever for NDMS and FEI’s ability to support every need was well documented and noted by our customer.
Together with the NDMS leadership, FEI was able to overcome significant communications and logistics issues caused by this unprecedented natural disaster. Experience gained during Hurricane Sandy were later applied to improve deployment and operations during Hurricane Harvey.
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