Rodney Conrad serves as the Deputy Chief Operating Officer and the General Manager of FEI Product Operations Division. He is responsible for top and bottom line growth, performance management, responsive staffing, financial planning and oversight, quality management, and customer satisfaction. Previously, Mr. Conrad founded and served as President of the IT service company Knowledge Link, where he developed and supported enterprise applications for AT&T, Lucent Technologies, and Bell Atlantic. He has worked in the behavioral health field since 2003, has been with FEI since 2001, and has been instrumental in the company’s growth from 18 people to more than 400 employees. Serving in many roles on the operational and delivery side, he has been responsible for growing and operationalizing both the federal and the state behavioral health business at FEI. His current role involves productizing FEI’s core product business offerings and enhancing the management team and delivery structure to facilitate continued growth in the health care arena—connecting every dimension of health and human services. Mr. Conrad has a Master of Science in Engineering Science and Computer Science from Loyola College in Baltimore and a Bachelor of Science in Computer Science from James Madison University.