As the Vice President of Client Success!, Ms. Shablin focuses on enhancing the client experience and discovering tailored ways for FEI to meet our clients’ needs. She ensures that the technical solutions that FEI develops and delivers meets our clients’ needs and helps clients optimize the use of these solutions. She supports business development and program management staff as the voice of the client within FEI. She serves as a trusted advisor to the client. She is a seasoned health care executive with 30 years of experience in health care policy, planning and operations, correctional health care, business development, and account management. Ms. Shablin recently served as the Vice President of Client Services for Optum Government Healthcare Solutions where she was liaison to state government clients in New Jersey, Pennsylvania, Delaware, West Virginia, and the District of Columbia, ensuring what was delivered met clients’ needs. Her prior experiences include Acting and Deputy Medicaid Director for the State of New Jersey, Health Care Administrator in New Jersey, HMS Account Manager, and consulting with Health Management Associates and Strategies for Health Care Excellence. Ms. Shablin has a Master of Health Services Administration. She is a Certified Specialist in Aging and a Certified Correctional Health Care Administrator.