CMMI Level 3 Certification
FEi Systems has experienced significant growth in recent years resulting from expansions of state Medicaid and Behavioral Health projects, as well as increased collaboration with federal health care agencies. To effectively facilitate this growth, we have made robust investments in our internal systems and processes, including achieving Capability Maturity Model Integration (CMMI) Maturity Level 3 certification.
FEi Systems achieved the CMMI Maturity Level 3 certification in December 2011, and supports a Project Management Office (PMO) and an Engineering Process Group (EPG) to implement process improvement across the organization. FEi is committed to CMMI as a best practice and continues to invest in maintaining the appropriate level of certification.
ISO/IEC 20000-1:2011 Certification
In 2013, FEi Systems achieved the ISO/IEC 20000-1:2011 Management System certificate for planning, managing, support, and delivery of IT service desk services. ISO/IEC 20000-1:2011 certification is an international standard for IT service management and recognizes organizations that can link business objectives with operating effectiveness.
To achieve ISO/IEC 20000-1:2011 certification, FEi demonstrated effective implementation of documentation and records management as well as establishing clear policies for planning, implementation, and resource management. To maintain certification, FEi has instituted a program of continual process improvement.
Microsoft Gold Certified Partner
FEi Systems has been a Microsoft Gold Certified Partner since 2007. Microsoft Gold Certified Partners are Microsoft’s most highly accredited independent technical support providers and solution partners. To achieve this level, organizations must offer support for data management and software development.