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ISO/IEC 20000-1:2011 Certification Earned By FEI Systems


(Pittsburgh PA)  SRI Quality System Registrar is pleased to announce that it has recently awarded an ISO/IEC 20000-1:2011 Management System certificate to FEI Systems, located in Columbia, Maryland, for the planning, management, support and delivery of IT service desk services to FEI Systems customers.

According to A. Joseph Falcsik, SRI’s Vice President, Certification: “We are pleased to acknowledge that FEI Systems has demonstrated effective implementation of a management system.  ISO/IEC 20000-1 certification provides evidence to customers, suppliers, employees, and their community of their commitment to delivering a quality service and providing superior customer satisfaction.”
ISO/IEC 20000-1:2011 is process-based; certification recognizes organizations that can link business objectives with operating effectiveness.  Companies that achieve management system certification to ISO/IEC 20000-1:2011 have demonstrated effective implementation of documentation and records management, top management’s commitment to their customers, establishment of clear policy, good planning and implementation, good resource management, and efficient process control, measurement, and analysis.  Continual improvement has been institutionalized.
SRI Quality System Registrar is an internationally accredited registrar for management systems standards, such as ISO 9001, AS9100, ISO/TS 16949, ISO 13485, and environmental management systems standards such as ISO 14001.  SRI also provides public training for auditing, implementing, and maintaining these standards.
CONTACT at FEI Systems:                                        CONTACT at SRI:
Rodney Conrad                                                   Christopher Lake
7175 Columbia Gateway Drive                          300 Northpointe Circle, Suite 304
Columbia, MD 21046                                         Seven Fields, PA 16046
443.270.5100                                                 724-934-9000 Ext. 625
FEiSystems.com                                           clake@SRIRegistrar.com