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Supporting Emergency Medical Response Teams

Here’s the thing about emergencies: no one knows exactly when they are going to happen.

That’s why the National Disaster Medical System (NDMS) relies on technical support services that are available – even at surge levels – at a moment’s notice. FEI has provided such ongoing operation and maintenance, first responder management and 24-hour surge support, as needed, since 2012.

IT Solutions for the Field

Our technical support and solutions, including a standalone electronic medical record (EMR) system with pharmacy module, have been vital for emergency and planned response planning and management, helping the NDMS to effectively monitor patients during natural disasters. Our latest enhancements to NDMS systems allow for a robust, secure and nimble system and allow NDMS employees to perform all operational business from mobile devices using open-source technologies.

Our solutions and support services were vital in the response to and preparation for:

  • Hurricane Sandy (2012)
  • UN General Assembly (2012–present)
  • White House National Security Summit (2015)
  • Democratic and Republican National Conventions (2012 and 2016)
  • Hurricanes Harvey, Irma, and Maria (2017)

These disaster preparedness solutions help address global health security priorities, such as biosecurity and biosafety, surveillance, legal preparedness and workforce development.

Fighting the COVID-19 Pandemic

We have significantly increased the team size at very short notice to ensure seamless support for NDMS and their providers during the COVID-19 pandemic. The provider management solution employed by the NDMS was developed by FEI, and while it has since moved in-house, we continue to support as needed.

Throughout the pandemic, contracted federal clinicians have been deployed by the Office for the Assistant Secretary for Preparedness and Response (ASPR) through the National Disaster Medical System (NDMS) to assist in treatment and vaccination efforts across the country. These healthcare workers have played a crucial role in the U.S. pandemic response.

Because of the unknown nature of disasters, the NDMS relies on technical support services that are available – even at surge levels – at a moment’s notice. FEI Systems has built capabilities to support NDMS during response surges by standing up teams to support emergency events very quickly. We have significantly increased the team size at very short notice to ensure seamless support for NDMS and their providers throughout our partnership with them.

For the first 15 months of the pandemic, FEI provided around-the-clock operational and maintenance support for four NDMS applications. Our experts were available 24/7 to assist with planning and response, including responder availability, rostering, deployment, accountability, finance, and reporting functions within these software applications.

For the last 10 years, we have provided ongoing health information technology (IT) development and design, technical support, and training for the NDMS, including its electronic medical record (EMR) system. Notably, we have assisted in the delivery of care during major disasters, such as hurricanes and volcanic eruptions. Our latest enhancements to NDMS systems allow for a robust, secure, and nimble system and allow NDMS employees to perform all operational business from mobile devices using open source technologies Additionally, the NDMS Responder Management System (RMS), developed by FEI Systems, plays a pivotal role in maintaining an up-to-date list of qualified and credentialed federal first responders to be deployed in the event of a disaster. Although the programmatic support for the credentialing of NDMS Responders has moved in-house, FEI continues to provide application technical system support to NDMS in credentialing to verify that the clinicians placed on deployment rosters are accurately credentialed transparently tracked and easily managed to meet the needs of the emergency at hand.